Thinking over here about the change in the energy market. One can only say: What a change, what a great speed of change. And at the same time, some things do not change.
I have built my career in an established industry where big players dominate the field with their fine-tuned processes and ways of doing things, the wind industry still feels young, if not a child, then perhaps a teenager in the grand scheme of the industrial history.
But let me add something. It is not a shortcoming, on the contrary. I started my journey with Bladefence at the Vaasa EnergyWeek and the atmosphere at the event was lively and almost everyone seemed to focus on how to cooperate and grow together. The most important thing is that the service business has a big focus, which is Bladefence’s strong suit.
Although the industry I come from is wildly different in many respects, the essence of service business is the same: Commitment to help customer to thrive. The service business has characteristics that are difficult to define, but those who know the game can feel, see and sense them. It is relentless work to ensure that a customer’s assets are looked after in the best possible way; it is innovations that happen every day in the field; it is being the knowledge leader in the field; and it is the pride that comes from a job well done.
The best service people are and always have been professionals who are simply trying to serve the customer. They want to make customers feel cared for and they want to tell customers what is best for their valuable assets. In their own way, they are trying to make the world more reliable. I’m really happy to be on the Bladefence team. Bladefence is the knowledge leader in blade repairs, and we are committed to remain the premier provider of all complex blade repairs. We all care about a well-functioning wind industry and want to flourish with it.